About Bagvero
What is Bagvero?
Bagvero is an online handbag store selling shoulder bags, tote bags and crossbody bags to customers in the United States.
Where are you located?
How can I contact you?
Email support@bagvero.store or call +1 (659) 225-9890. See our Contact Us page.
What are your business hours?
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
Orders and payment
How do I place an order?
Choose a bag, select Add to cart, then go to the cart and follow the checkout steps.
Which payment methods do you accept?
The available payment methods are shown at checkout. See our Payment Policy.
How will I know my order went through?
You receive an order confirmation email right after your order is placed.
Are prices in US dollars? Is tax included?
Yes, all prices are in USD. Any applicable sales tax is added and shown at checkout.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email us as soon as possible with your order number.
I made a mistake in my address. What should I do?
Email us straight away. We can update the address until the order ships.
Shipping and delivery
How much does shipping cost?
Shipping is free on every order.
Do you ship outside the United States?
No, we ship to addresses in the United States only.
How long does it take to process an order?
2–3 business days.
How long does delivery take?
Transit takes 4–7 business days after shipping, so delivery takes 6–10 business days in total.
What is your order cut-off time?
5:00 PM Eastern Time. Orders placed after that, or on a weekend or holiday, start processing the next business day.
How do I track my order?
Use the tracking number in your shipping email, or our Track Your Order page.
My order is late or missing. What should I do?
If it has not arrived within 10 business days, or tracking shows delivered but you do not have it, email us with your order number.
Returns and refunds
What is your return window?
30 days from the date of delivery.
What condition does a return need to be in?
Unused, in its original condition, with all tags and packaging.
How do I start a return?
Email support@bagvero.store with your order number. We reply with the return address and steps.
Who pays for return shipping?
The customer, for change-of-mind returns. We provide a prepaid label if the item arrived damaged, defective or incorrect.
Do you offer exchanges?
No. Return the item for a refund and place a new order for the item you want.
When will I receive my refund?
We process refunds within 10 days after we receive and inspect your return.
Is there a restocking fee?
No.
My item arrived damaged or is wrong. What should I do?
Email us within 7 days of delivery with your order number and photos. See our Return and Refund Policy.
Business information
| Business name | Bagvero |
|---|---|
| Address | 117 Vineyards Crossing Ct, Columbia, SC 29229, United States |
| support@bagvero.store | |
| Phone | +1 (659) 225-9890 |
| Business hours | Monday to Friday, 9:00 AM – 5:00 PM ET |
| Order cut-off time | 5:00 PM Eastern Time |
| Time zone | Eastern Time (ET) |
| Website | bagvero.store |