Last updated: October 26, 2026
This policy explains how to return an item bought from Bagvero and how refunds work.
Summary
- Return window: 30 days from the date of delivery
- Refund processing time: within 10 days after we receive and inspect the return
- Exchanges: not offered
- Restocking fee: none
1. Return window
You can request a return within 30 days of the date your order was delivered.
2. Condition of returned items
- Unused and in the same condition you received it
- With all original tags, packaging and any included accessories
- Free of marks, stains, odours or damage
3. Items we cannot accept
- Items that have been used, altered or damaged after delivery
- Items returned without their original tags or packaging
- Items sent back without a return request, or after the 30-day window
4. Damaged, defective or incorrect items
If your item arrives damaged or defective, or is not the item you ordered, email us within 7 days of delivery with your order number and clear photos. Once confirmed, we provide a prepaid return label and refund the item in full.
5. Returns for a change of mind
If you no longer want an item, you can return it within the return window as long as it meets the conditions above. Return shipping for these returns is paid by the customer.
6. How to return an item
- Email support@bagvero.store with your order number and the item you want to return.
- We reply with the return address and instructions.
- Pack the item securely in its original packaging.
- Send it with a tracked shipping service and keep the receipt.
- We inspect the item when it arrives and email you the outcome.
7. Who pays for return shipping
| Reason for return | Return shipping |
|---|---|
| Changed your mind | Paid by the customer |
| Item arrived damaged or defective | Paid by Bagvero (prepaid label) |
| Wrong item sent | Paid by Bagvero (prepaid label) |
8. Refunds
After your return arrives and passes inspection, we process the refund within 10 days to your original payment method. Your bank or card issuer may need a few extra business days to show the credit on your statement.
9. Exchanges
We do not offer exchanges. If you would like a different item or colour, return the original item for a refund and place a new order.
10. Cancelling an order
Orders can be cancelled by email before they ship, for a full refund. Once an order has shipped, it can be returned under this policy.
11. Returns lost in transit
We recommend a tracked shipping service for returns. We cannot issue a refund for a customer-shipped return that does not reach us, so please keep your tracking number until your refund is confirmed.
Business information
| Business name | Bagvero |
|---|---|
| Address | 117 Vineyards Crossing Ct, Columbia, SC 29229, United States |
| support@bagvero.store | |
| Phone | +1 (659) 225-9890 |
| Business hours | Monday to Friday, 9:00 AM – 5:00 PM ET |
| Order cut-off time | 5:00 PM Eastern Time |
| Time zone | Eastern Time (ET) |
| Website | bagvero.store |